FREQUENTLY
ASKED QUESTIONS

We produce custom slideshow tribute films from your photos and video clips. Memorials and celebrations of life are what we make most often, though we also produce films for weddings, anniversaries, birthdays, and other meaningful occasions. Every film is hand-crafted to order.

Memorials and celebrations of life, weddings & rehearsal dinners, birthdays, anniversaries, corporate events, banquets, parties & celebrations.

Memory ($350) is a simple, traditional slideshow keepsake — best for a shorter, focused tribute or when you have fewer photos.

Journey ($500) is our signature constant-motion film and works for most families.

Legacy ($700) is the cinematic version with a mosaic photo reveal and more depth, best when you want the most polished result or when the film will be shown at a service. If you’re unsure, schedule a free consultation and we’ll help you choose.

A linen-bound hardcover book with a built-in 7″ HD screen and speaker. Open the cover and your tribute film begins to play — no app, no streaming, no remote needed. It’s designed for family members who don’t comfortably stream a link, and for families who want something physical to keep or pass down. It’s an add-on (+$250) that works with any of the three tiers.

A linen-bound hardcover book with a built-in 7″ HD screen and speaker. Open the cover and your tribute film begins to play — no app, no streaming, no remote needed. It’s designed for family members who don’t comfortably stream a link, and for families who want something physical to keep or pass down. It’s an add-on (+$250) that works with any of the three tiers.

Typically, 1 – 2 weeks, however, rush and expedite orders can be made available. Most families take about 2 weeks to gather and upload their photos before production begins, so the full timeline is usually around 3 weeks. If you have a specific service date, tell us when you order and we’ll work backward from there to ensure delivery on time.

Both work. If you’re confident which tier you want, order directly through the website. If you’d like to talk through your options first, schedule a free consultation — it’s most useful for anyone unsure where to start.

Payment is taken in full at the time of order. If you need a different arrangement, reach out before ordering and we’ll see what we can do.

Before production begins, cancellations are eligible for a full refund. Once we’ve started editing, refunds are handled case-by-case — write to us and we’ll find a fair resolution.

Memory tributes typically run 1–2 minutes, Journey films run 2–4 minutes, and Legacy films run 4–6 minutes. Exact length depends on the number of photos and clips and the pacing we choose together.

Yes. One round of minor re-edits is included with every order — a photo swap, music change, title correction. Major changes (a full re-cut, replacing most of the photos, or changing the order of images, and overall feel) are quoted separately.

Every video we create is hand-crafted and made to order. You can customize the photo selection and order, the music, any title or text cards (opening, closing, captions), and the pacing. For Legacy orders, the cinematic title sequence and mosaic photo reveal are also customized to fit your story.

Each tier has a maximum (30 for Memory, 100 for Journey, 200 for Legacy), but no strict minimum. We encourage to submit as many photos as possible, not to exceed the selected tier maximum.

Upgrade to a higher tier if you’d like to include more images. If you require more than 200 images, we charge $2 for each additional image.

Yes. Short clips (a few seconds to about 10-20 seconds each) work beautifully alongside still photos and add real life to the film.

Send them anyway. We do light cleanup and color correction on every photo as part of editing. We can’t turn a tiny image into a high-resolution one, but most low-quality photos can be made to look better than you’d expect.

Yes. Handwritten notes, kids’ drawings, an obituary, a memorial card — these can become beautiful moments in the film. Include them in your upload like any other image.

We suggest you provide us with your own music of choice. Or tell us the feeling you want and we’ll suggest options from our licensed library. One note: copyrighted music can create issues if you plan to publish the film publicly (on YouTube, for example). For private family viewing and sharing, this isn’t a concern.

Yes. After you order, you’ll have a secure upload portal you can share with anyone in the family. Everyone uploads to the same place, and we organize everything from there.

Yes. Upload everything you’re considering, and we’ll help select the strongest images and sequence them in a way that feels right.

Place your order (or schedule a consultation first). Upload your photos, clips, and music to your secure portal — most families take about 1-2 weeks here. We produce the film, usually within 1 week. You review and approve, with re-edits if needed. You receive the final film to download, share, and keep. If you added a Video Book, it ships separately.

There is no hard deadline. Most families finish gathering within 2 weeks, but life happens — take the time you need. If you have told us a service date, we will plan production around it; otherwise, we wait until you are ready.

Yes, as long as we haven’t started production. Once production begins, additions usually mean a re-edit — talk to us before adding anything late.

We accept all standard photo (JPEG/ JPG or HEIC/HEIF or PNG) and video (MP4, MOV) and music (MP3, WAV) file types, making it easy to upload your content.

We can recommend a local scanning service: Scan My photos. We don’t currently handle physical-photo intake directly.

We securely store all your original content alongside the videos we create for you. This means your cherished images, video clips, and finished slideshow movies are always safe and easily accessible.

The video is yours to keep. You can download a copy anytime, giving you complete ownership of your final product.

The final video will be delivered in MP4 format, ensuring broad compatibility with most devices and platforms.

Your upload portal shows you exactly what’s been received, and we confirm by email once everything is in. If anything looks wrong, we will reach out before production starts.

You’ll always speak with a live person during regular business hours (PST). We provide real solutions tailored to your needs—no robots involved.

After logging in on our website, you can access your videos and files through your secure private portal.

No worries! Click “Forgot password” on the login page and you’ll receive a reset link by email within a minute. If that doesn’t arrive or you have any trouble, write to us and we’ll get you back in.

Yes! You can share your video with friends and family through a private link from your portal that bypasses login, so recipients don’t need an account. Rest assured, all videos remain private and are not accessible to the public.

We’re here to help! We’ll collaborate with the venue or personnel to ensure your video plays perfectly, no matter the location.

Your videos are completely private, ensuring they are accessible only to you and those you choose to share them with.

Only the people directly involved in producing your film. Files are kept secure and handled with privacy each production deserves. We never use customer content in marketing without explicit written permission, and even with permission, we only use brief, anonymized clips.

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